If you are having issues, we are usually online for support M-F from 9am-1pm MST. We are quick to answer anything for BG+ members. For our free members, we are also here, but the response time can take a few days.
For transcriptions, the rule of thumb has always been to transcribe what is on the stone. Personally though, I would write nicknames in the epitaph box. Why? because it makes searching easier for people when the proper name is used not the nickname.
Also for help we have a "get help" section that nearly covers every topic associated on our website. This can be found here: https://support.billiongraves.com/support/home If there is something missing, feel free to let us know and we will be happy to write up an article explaining in detail how to do anything associated with the website. :)
I happened to see it the other day, but I didn't try it yet. That's a great idea!
I have lost my all-time records? Why?
I had a legacy 5 people follow to BilliongGraves Plus for being a paid member at the time Plus was created. I seem to have lost that capability?
19th. October 2018
I have been contributing to Billion Graves for several years. The app on my phone has been working well for me.
Recently all the photos I have taken from the cemeteries I have visited in my Photos Box have been deleted - even ones I have taken currently.
Where my photos in the photos icon once were I am reading - Unfortunatley, BillionGraves has stopped. Report OK
I am thinking Google has put a block on my ability to upload photos of headstones to Billion Graves or there is an issue with the app its self.
Any one else having the same issues.
I have found the grave of an ancestor, but I cannot read what is on the headstone as it is too far away. I clicked on the photo but it doesn't get any bigger. I saved it and magnified it, but the writing is blurry. Can someone please tell me how to make it legible? Thanks for any help.
@Brenda. The photo itself is dependent on the type of camera that was used to capture the photo. Can you tell me who the ancestor is and what cemetery? Sometimes asking for a second photo is not a bad thing, as I have done this before and another photo taken helps.
Can someone please tell me why some transcriptions have ( ) around the middle name initial? Im not sure if its a feature that is used for something i am unaware of or its an error. Its on the index of a few different cemeteries, eg is from Greenlawn Cemetery name reads.. Mary O Bernard (O).
@Joanb- The Parentheses represent the maiden name. Whomever transcribed these records assumed the maiden name starts with an O, but didn't bother to find the information online to back up their theory.
Thank you unfortunately im unable to make the necessary corrections as it wont allow me to delete it.
@joanb I suspect the original transcriber accidently used the Maiden Name field for the middle initial O.
Someone then placed the initial O. into the first name field, correctly, but did not remove the Maiden Name.
I have done that - to edit an existing record:
-search for the person Mary O Bernard
-35,000 results came up, but fortunately, this was the 3rd in the list for me!
-click into the record
-click the pencil/edit icon on the top-right of the record, which goes to the 'transcribe' screen
-click EDIT just below-right of the name
-***click ADVANCED at the bottom of the name record, to expand the fields to show things like prefix, suffix and MAIDEN NAME***
-deleted the Maiden Name