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Uploading Images Bug

A friend with a iPhone is having issues where pictures were taken and upon clicking the button to upload for transcribing gets a message to sign in and that is when the her screen turns black.  

What does she need to do in order to upload the images for transcribing?

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Try having her log out of the app, and then log back in. We have seen this issue before and this seems to resolve it. If it doesn't, contact customer support directly.

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