Start a new topic

HELP!! MY PHOTOS ARE IN THE WRONG CEMETERY!!!

When this happens please don't panic!  This usually happens when boundaries are not placed in their proper place or cemeteries were accidentally not added in. 


Before sending in a ticket to support please do the following:


#1 Make sure the cemetery is in the correct location with the correct name


#2- THIS IS CRITICAL! MAKE SURE BOUNDARIES ARE PLACED AROUND THE CEMETERY!  Boundaries attribute pins to the correct location. When boundaries are not around a cemetery it can be attributed to the wrong cemetery. 


#3- Give 24 hours after a boundary change to see if the pins will be attributed to the correct location. (It should!) If not please send in a ticket to support at support@billiongraves.com. Please give them the URL's of the Cemeteries involved. Simply stating that you went to a cemetery and they went to the wrong location is not enough for our staff to figure out how the issue can be addressed. 


Thank You!


Login or Signup to post a comment