Subscription and Payments

Payment and purchasing information

How do I purchase BillionGraves Plus?
Go to Buy Now or ... Log In. Note: For help with Log In please see "How do I Log In?" Select the Upgrade Tab. Select the Upgrade ...
Mon, 4 Dec, 2017 at 2:41 PM
How do I view my subscription?
Go to  Manage Subscription You can navigate by: Log in. Note: For help with Log In please see "How do I Log In?" Select Upgrade Se...
Mon, 4 Dec, 2017 at 2:34 PM
How do I know if I have BillionGraves Plus?
Go to  Manage Subscription You can navigate by: Log in. Note: For help with Log In please see "How do I Log In?" Select Upgrade Sele...
Wed, 13 Dec, 2017 at 1:02 PM
What's the difference between the free and subscription side?
Free Searching Records Record Information Record Grave Site Record Relationships Other Sources Editing Merging Record Requ...
Tue, 12 Dec, 2017 at 10:22 AM
How do I update my payment information?
Go to Update Payment or ... Log In. Note: For help with Log In please see "How do I Log In?" Select the Upgrade Tab Select Manage Subsc...
Mon, 4 Dec, 2017 at 9:15 PM
What do I do if I have a problem with my subscription?
While it doesn't happen often users can run into issues with their subscriptions. For example, if you have a two subscriptions or have been charged ...
Fri, 26 Jan, 2018 at 3:56 PM
How do I cancel the auto renewal on my subscription?
Go to Manage Subscription  and click “Cancel Subscription” OR.. Log In. Note: For help with Log In please see "How do I Log In?" Sel...
Tue, 19 Dec, 2017 at 12:33 PM
What do I do if purchased BG Plus but did not get the service?
Please contact Customer Support Have ready your: Receipt of Purchase Copy or Screenshot of Transaction
Fri, 26 Jan, 2018 at 3:57 PM
What do I do if my payment won't go through?
Select Buy Now Try a ctrl+ shift+r (Win) or cmd+ shift+r (Mac) If using CC: Fill out the payment fields. Accept the the Terms. Cli...
Wed, 13 Dec, 2017 at 1:17 PM
What is the refund Policy for BillionGraves Plus?
There are no refunds for canceling a subscription. A cancellation only removes the auto-renewal of the subscription. The service paid for is not canceled an...
Mon, 18 Dec, 2017 at 5:23 PM