Subscription and Payments

Payment and purchasing information

How do I purchase BillionGraves Plus?
Direct BillionGraves link - credit card option: #1 Goto the BillionGraves Plus buy now page. #2 Fill out the form with your credit card information (Billi...
Thu, 22 Feb, 2018 at 10:56 AM
Where is my BillionGraves Plus subscription information?
Direct link: #1 Goto the BillionGraves Plus Manage My Subscription page. BillionGraves website: #1 Log in to BillionGraves. #2 Hover over BG Plus (ma...
Mon, 5 Nov, 2018 at 3:20 PM
How do I know if I have BillionGraves Plus?
1.  After logging in to BillionGraves,  if the icon on the Left side looks like this,  you have BillionGraves Plus. 2. After logging in to BillionGraves...
Thu, 8 Nov, 2018 at 9:31 AM
What’s the difference between BillionGraves and BillionGraves Plus?
BillionGraves is free and includes the following features: * View all headstone records * View all cemetery records * Upload photos and cemetery records ...
Thu, 22 Feb, 2018 at 10:56 AM
How do I update my payment information?
BillionGraves website: #1 Go to Update Payment or... #2 Log in to BillionGraves. #3 Hover over BG Plus (main menu). #4 Click Manage Subscription ...
Thu, 8 Nov, 2018 at 10:08 AM
How do I fix a problem with my subscription?
#1 Locate your confirmation number in the email with your purchase receipt. #2 Take screenshot of receipt (remove sensitive information). #3 Submit a tick...
Fri, 14 Sep, 2018 at 11:13 AM
How do I cancel my BillionGraves Plus subscription auto-renewal?
BillionGraves website: #1 Log in to BillionGraves. #2 Hover over BG Plus (main menu). #3 Click Manage Subscription button  #4 Click Cancel Subscription...
Thu, 8 Nov, 2018 at 10:15 AM
What if I purchased BillionGraves Plus but didn’t receive the service?
#1 Locate your confirmation email with the purchase receipt. #2 Take screenshot of receipt (remove sensitive information). #3 Submit a ticket to Customer ...
Thu, 22 Feb, 2018 at 10:57 AM
What if my BillionGraves Plus payment fails?
Credit card option: #1 Check all fields for accuracy (name, cc number, CVV, expiration date). #2 Check I accept the terms of use and privacy policy (below...
Thu, 22 Feb, 2018 at 10:59 AM
What is the BillionGraves Plus refund policy?
Canceling BillionGraves Plus removes auto-renewal. You continue to enjoy all the features of BillionGraves Plus until the end of the renewal period. BIL...
Wed, 12 Sep, 2018 at 10:55 AM