Subscription and Payments

Payment and purchasing information

How do I purchase BillionGraves Plus?
Direct BillionGraves link - credit card option: #1 Goto the BillionGraves Plus buy now page. #2 Fill out the form with your credit card information (Billi...
Thu, 22 Feb, 2018 at 10:56 AM
Where is my BillionGraves Plus subscription information?
Direct link: #1 Goto the BillionGraves Plus Manage My Subscription page. BillionGraves website: #1 Log in to BillionGraves. #2 Hover over Research (m...
Thu, 22 Feb, 2018 at 10:56 AM
How do I know if I have BillionGraves Plus?
1. After logging in to BillionGraves, if Upgrade appears in the main menu you do not have BillionGraves Plus. 2. If you hover over Research (main men...
Thu, 22 Feb, 2018 at 10:56 AM
What’s the difference between BillionGraves and BillionGraves Plus?
BillionGraves is free and includes the following features: * View all headstone records * View all cemetery records * Upload photos and cemetery records ...
Thu, 22 Feb, 2018 at 10:56 AM
How do I update my payment information?
BillionGraves website: #1 Log in to BillionGraves. #2 Hover over Research (main menu). #3 Click Manage Subscription button (bottom of list). #4 Click Up...
Thu, 22 Feb, 2018 at 10:56 AM
How do I fix a problem with my subscription?
#1 Locate your confirmation number in the email with your purchase receipt. #2 Take screenshot of receipt (remove sensitive information). #3 Submit a tick...
Fri, 14 Sep, 2018 at 11:13 AM
How do I cancel my BillionGraves Plus subscription auto-renewal?
BillionGraves website: #1 Log in to BillionGraves. #2 Hover over Research (main menu). #3 Click  Other Tools #4 Click BillionGraves Plus #5 Click Manag...
Mon, 17 Sep, 2018 at 8:37 AM
What if I purchased BillionGraves Plus but didn’t receive the service?
#1 Locate your confirmation email with the purchase receipt. #2 Take screenshot of receipt (remove sensitive information). #3 Submit a ticket to Customer ...
Thu, 22 Feb, 2018 at 10:57 AM
What if my BillionGraves Plus payment fails?
Credit card option: #1 Check all fields for accuracy (name, cc number, CVV, expiration date). #2 Check I accept the terms of use and privacy policy (below...
Thu, 22 Feb, 2018 at 10:59 AM
What is the BillionGraves Plus refund policy?
Canceling BillionGraves Plus removes auto-renewal. You continue to enjoy all the features of BillionGraves Plus until the end of the renewal period. BIL...
Wed, 12 Sep, 2018 at 10:55 AM