- Try uploading your record again.
- Still not uploading? Collect the steps you took to upload your record.
- Submit a ticket to Customer Support with your information.
Do you need more help? Click HERE to create a ticket.
What if a record submitted outside of the app will not upload?
Modified on: Wed, 11 Feb, 2026 at 4:51 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.