Volunteer 11

• Military Headstones: Nashville National Cemetery
• How do I work on second pass transcriptions?
• What is a second pass transcription? Can you give us some facts about these ?
• Attention English Transcribers.... and English Photographers missing photos....
• Would like to add the Christian Cemetery in Baripada, Odisha, India.

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Research 0

Photograph 12

• Can I use the BillionGraves app on my device?
• How do I get started taking photos?
• Can I use any camera to upload headstone photos?
• How do I know where to start taking pictures?
• How do I find photo requests in my area?

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Cemetery 12

• How can I find GPS coordinates to add a cemetery on the website?
• How do I add a new cemetery if I know the location but don't have the GPS or address? (Easy)
• How do I add a cemetery on the website if I have the GPS Coordinates or the address?
• How do I add a cemetery using the BillionGraves app?
• How do I add a cemetery boundary from the main cemetery page? (Easy)

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Transcribe 13

• How do I transcribe headstone images?
• Transcription Guide
• How can I rate an image while transcribing? What are red flags? How do I use them?
• Transcribe photos you have taken yourself
• Can I add records using a spreadsheet?

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Service Projects 7

• How can I get a large group of people involved in this? (Church Group, Scouting Group, Family Group, Community Group Etc.)
• Plan a Group Cemetery Documentation Event
• I want to do this alone. What are some tips you might have for me?
• How can I get credit for community service hours using the app?
• I've seen your projects on the JustServe App. What are these all about?

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Search/Person 6

• How do I search for a grave?
• What if People Search gets no results?
• What are search filters? How can they help?
• What is Filter by Collection?
• What if search continues to load without result?

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Search/Cemetery 6

• How do I locate cemeteries?
• How do I know if a cemetery contains BillionGraves records?
• What do the colored icons represent on a cemetery map?
• What if Cemetery Search gets no results?
• How do I zoom a map in or out?

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Record or Life Information Page 10

• What is a "Life Information" page"? How do I find one?
• How do I edit the life information page? EASY (Basic Information Such as Birth, Marriage, Death, Age & FamilySearch Personal ID)
• What does information does “Grave Site” show?
• What does "Find more about" for? Do you have these records on your site?
• What does "family" display? How can I add additional information for the family of an individual.

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Cemetery Page 10

• We have cemeteries nearby that already have been documented on FindAGrave. Why should we duplicate the work on BillionGraves?
• How do I edit cemetery information?
• Where can I see images currently taken in a cemetery?
• How do I make a photo request if I know the cemetery?
• What are "Cemetery Contributors" ?

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BillionGraves Tree 2

• How do I log in to BillionGraves tree?
• What if I don't have a FamilySearch account?

Supporting Records 11

• What is a supporting record?
• What are Supporting Records? What is the difference between primary and supporting?
• How do I add a supporting record?
• Are there different types of supporting records?
• How do I add headstone photos taken outside of the app?

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Profile 17

• How do I update my profile?
• How do I update my profile picture?
• How do I update my contact information?
• How do I update my biographical profile?
• How do I update my fluent languages?

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Registration 10

• How do I create a BillionGraves account?
• Why do I need a BillionGraves account?
• How much does it cost to create a BillionGraves account?
• Can I transfer my free account to someone else?
• What if account registration fails?

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BG Plus Features 8

• What is BillionGraves Plus?
• How do I use Nearby Graves? (One of our BEST BG+ Features)
• How do I use Family Plots? (Another Fantastic Feature)
• How do I view a BillionGraves Plus feature full screen?
• How do I use Global Family?

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BG Plus Subscription 8

• How do I purchase BillionGraves Plus?
• What is the BillionGraves Plus refund policy?
• Where is my BillionGraves Plus subscription information?
• What’s the difference between BillionGraves and BillionGraves Plus?
• How do I update my payment information?

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Videos 2

• What is BillionGraves?
• Estos son excelentes recursos de capacitación de nuestros usuarios de habla hispana.

Tutorials 9

• How To Upload Photos from the App to the website
• How does BillionGraves work?
• How do I send a personalized message to a user, thanking them for a record?
• How can I find a headstone in a cemetery photographed by BillionGraves?
• What is the difference between Find A Grave and BillionGraves?

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Devices 14

• How do I report a BillionGraves app bug?
• What if I can’t log in to the BillionGraves app?
• What if BillionGraves app photos aren’t uploading?
• What if the BillionGraves app crashes?
• What devices work with the BillionGraves app?

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Transcription 5

• How do I fix a bad transcription?
• What if transcription edits fail to save?
• In transcription, what if I come across a strange, poor or blurry photo?
• Please Do Not TRANSCRIBE languages you are not prepared for! Do not transcribe dates only!
• Common Transcription Mistakes-Article by user OBA

Website 6

• How do I report a website bug?
• What if the BillionGraves website switches languages?
• The cemetery pins seem to be in the wrong cemetery? How can this be fixed?
• How do I set a language?
• How can I fix a record displaying correctly with GPS, but in the wrong cemetery? (Simple- for less than 10 images.)

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BG Plus Priority 2

• HELP ME...BG+ Priority Support- What is it and how do I receive it?
• Why don't you have a phone number to call?

Contact Us 2

• What are tickets? How do I address my concerns and issues?
• I prefer privacy. How can I get my records off your website?