Helpdesk
Login
How can we help you today?
Enter your search term here...
Search
Knowledge base
Announcements
Announcements Volunteers
1
New: Spacing and Paragraphs in Epitaphs and Notes Section
Volunteer
Photograph
14
Can I use the BillionGraves app on my device?
How do I get started taking photos?
Can I use any camera to upload headstone photos?
How do I know where to start taking pictures?
How do I find photo requests in my area?
See all 14 articles
Website
1
How can I personalize a family memorial?
Cemetery
8
How do I add a new cemetery using the BillionGraves website?
How do I add a cemetery using the BillionGraves app?
How do I add a cemetery boundary from the main cemetery page? (Easy)
How do I correct the name of a cemetery?
Can I upload photos before a new cemetery is approved?
See all 8 articles
Transcribe
21
How do I transcribe headstone images?
Transcription Guide
How do I transcribe a memorial with multiple names?
How can I rate an image while transcribing? What are red flags?
Transcribe photos you have taken yourself
See all 21 articles
Service Projects
6
Plan a Group Cemetery Documentation Event
Tips for Photographing Gravestones Alone or with Your Family
How can I get credit for community service hours?
I've seen your projects on JustServe.org. How can I get involved?
Help Translate the BillionGraves Website and App
See all 6 articles
Research
Search/Person
2
How do I search for a grave?
What are search filters? How can they help?
Search/Cemetery
3
How do I search for cemeteries?
What do the color of the cemetery icons mean?
How do I zoom a map in or out?
Record or Life Information Page
3
What is a Life Information Page?
Can I move GPS pins?
How do I edit a record?
Cemetery Page
7
We have cemeteries nearby that already have been documented on Find A Grave. Why should we duplicate the work on BillionGraves?
How do I edit cemetery information?
Where can I see the photos that have been taken in a particular cemetery?
What are Cemetery Contributors?
What is the nearby cemeteries column?
See all 7 articles
BillionGraves Tree
1
How do I log in to BillionGraves tree?
Supporting Records
11
What is a supporting record?
What are Supporting Records? What is the difference between primary and supporting?
How do I add a supporting record?
Are there different types of supporting records?
How do I add headstone photos taken outside of the app?
See all 11 articles
Dashboard- Profile, Registration and more
Profile
17
How do I update my profile?
How do I update my profile picture?
How do I update my contact information?
How do I update my biographical profile?
How do I update my fluent languages?
See all 17 articles
Registration
10
How do I create a BillionGraves account?
Why do I need a BillionGraves account?
How much does it cost to create a BillionGraves account?
Can I transfer my free account to someone else?
What if my account registration fails?
See all 10 articles
BG Plus- Paid Accounts
BG Plus Features
8
What is BillionGraves Plus?
How do I use Nearby Graves? (One of our BEST BG+ Features)
How do I use Family Plots? (Another Fantastic Feature)
How do I view a BillionGraves Plus feature full screen?
How do I use Global Family?
See all 8 articles
BG Plus Subscription
8
How do I purchase BillionGraves Plus?
What is the BillionGraves Plus refund policy?
Where is my BillionGraves Plus subscription information?
What’s the difference between BillionGraves and BillionGraves Plus?
How do I update my payment information?
See all 8 articles
How To's
Videos
2
What is BillionGraves?
Estos son excelentes recursos de capacitación de nuestros usuarios de habla hispana.
Tutorials
9
How do I upload photos from the app to the website?
How does BillionGraves work?
How do I send a message to a volunteer to thank them for a record?
How can I find a headstone in a cemetery photographed by BillionGraves?
What is the difference between Find A Grave and BillionGraves?
See all 9 articles
Troubleshooting
Devices
14
How do I report a BillionGraves app bug?
Forgot your password?
What if my BillionGraves app photos aren’t uploading?
What if the BillionGraves app crashes?
What devices work with the BillionGraves app?
See all 14 articles
Transcription
5
How do I fix a bad transcription?
What if transcription edits fail to save?
In transcription, what if I come across a strange, poor or blurry photo?
Please Do Not TRANSCRIBE languages you are not prepared for! Do not transcribe dates only!
Common Transcription Mistakes-Article by user OBA
Website
6
How do I report a website bug?
What if the BillionGraves website switches languages?
The cemetery pins seem to be in the wrong cemetery? How can this be fixed?
How do I set a language?
How can I fix a record displaying correctly with GPS, but in the wrong cemetery? (Simple- for less than 10 images.)
See all 6 articles
Contact Us
BG Plus Priority
2
HELP ME...BG+ Priority Support- What is it and how do I receive it?
Why don't you have a phone number to call?
Contact Us
2
Customer Support - Submit a Ticket and Get Help
I prefer privacy. How can I get my records off your website?
