Contact Us 4

• How to contact us...
• Contact Us- BillionGraves Plus Member
• Contact Us- Free Users
• Live Help for Website

Announcements Volunteers 5

• Technical Difficulties-"People Helped" Feature
• 2nd Pass Transcribers
• Why is the transcription process so different? What is happening?
• Blank Military Headstones
• We are now able to transcribe large monuments!

Photograph 13

• Can I use the BillionGraves app on my device?
• How do I get started taking photos?
• Can I use any camera to upload headstone photos?
• How do I know where to start taking photos?
• How do I find photo requests in my area?

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Website 2

• How can I personalize a family memorial?
• I prefer privacy. How can I get my records off your website?

Cemetery 10

• How do I add a new cemetery using the BillionGraves website?
• How do I add a new cemetery using the BillionGraves app?-Android
• How do I add a new cemetery on the BillionGraves App?-iPhone
• How do I add a cemetery boundary?
• How do I correct the name of a cemetery?

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Transcribe 24

• How do I transcribe headstone images?
• Transcription Guide
• How do I transcribe a memorial with multiple names? Use the Memorial Wall/Mausoleum Button
• How can I rate an image while transcribing? What are green and red flags?
• Transcribe photos you have taken yourself-Manual Method

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Service Projects 6

• Plan a Group Cemetery Documentation Event
• Tips for Photographing Gravestones Alone or with Your Family
• How can I get credit for community service hours?
• I've seen your projects on JustServe.org. How can I get involved?
• Help Translate the BillionGraves Website and App

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Search/Person 2

• How do I search for a grave?
• What are search filters? How can they help?

Search/Cemetery 3

• How do I search for cemeteries?
• What do the color of the cemetery icons mean?
• How do I zoom a map in or out?

Record or Life Information Page 3

• What is a Life Information Page?
• Can I move GPS pins?
• How do I edit a record?

Cemetery Page 7

• We have cemeteries nearby that already have been documented on Find A Grave. Why should we duplicate the work on BillionGraves?
• How do I edit cemetery information?
• Where can I see the photos that have been taken in a particular cemetery?
• What are Cemetery Contributors?
• What is the nearby cemeteries column?

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BillionGraves Tree 1

• How do I log in to BillionGraves tree?

Supporting Records 11

• What is a supporting record?
• What are Supporting Records? What is the difference between primary and supporting?
• How do I add a supporting record?
• Are there different types of supporting records?
• How do I add headstone photos taken outside of the app?

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Profile 17

• How do I update my profile?
• How do I update my profile picture?
• How do I update my contact information?
• How do I update my biographical profile?
• How do I update my fluent languages?

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Registration 9

• How do I create a BillionGraves account?
• Why do I need a BillionGraves account?
• How much does it cost to create a BillionGraves account?
• Can I transfer my free account to someone else?
• What if my account registration fails?

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BG Plus Features 8

• What is BillionGraves Plus?
• How do I use Nearby Graves? (One of our BEST BG+ Features)
• How do I use Family Plots? (Another Fantastic Feature)
• How do I view a BillionGraves Plus feature full screen?
• How do I use Global Family?

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BG Plus Subscription 8

• How do I purchase BillionGraves Plus?
• What is the BillionGraves Plus refund policy?
• Where is my BillionGraves Plus subscription information?
• What’s the difference between BillionGraves and BillionGraves Plus?
• How do I update my payment information?

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Videos 2

• What is BillionGraves?
• Estos son excelentes recursos de capacitación de nuestros usuarios de habla hispana.

Tutorials 9

• How do I upload photos from the app to the website?
• How does BillionGraves work?
• How do I send a message to a volunteer to thank them for a record?
• How can I find a headstone in a cemetery photographed by BillionGraves?
• What is the difference between Find A Grave and BillionGraves?

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Devices 14

• How do I report a BillionGraves app bug?
• Forgot your password?
• What if my BillionGraves app photos aren’t uploading?
• What if the BillionGraves app crashes?
• What devices work with the BillionGraves app?

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Transcription 6

• How do I fix a bad transcription?
• What if transcription edits fail to save?
• In transcription, what if I come across a strange, poor or blurry photo?
• Please Do Not TRANSCRIBE languages you are not prepared for! Do not transcribe dates only!
• Common Transcription Mistakes-Article by user OBA

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Website 6

• How do I report a website bug?
• What if the BillionGraves website switches languages?
• The cemetery pins seem to be in the wrong cemetery? How can this be fixed?
• How do I set a language?
• How can I fix a record displaying correctly with GPS, but in the wrong cemetery? (Simple- for less than 10 images.)

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