Helpdesk
Login
How can we help you today?
Enter your search term here...
Search
Knowledge base
Research
Search/Person
9
How do I search for a grave?
What fields are required for People Search?
What if I can’t fill out every field for People Search?
What if People Search gets no results?
How do I refine People Search?
See all 9 articles
Search/Cemetery
12
How do I search by cemetery?
What if I only know the cemetery name?
What if I know the location and/or general area of a cemetery?
How do I know if a cemetery contains BillionGraves records?
What if Cemetery Search gets no results?
See all 12 articles
Record Page
19
What does clicking “Life Information” do?
What are the BillionGraves Plus features on a record page?
How do I view a BillionGraves Plus feature full screen?
How do I use Nearby Graves (BillionGraves Plus feature)?
What does clicking “Grave Site” do?
See all 19 articles
Cemetery Page
22
What does clicking "Cemetery Information" do?
What does clicking “Cemetery Record Search” do?
What does clicking “Cemetery Map” do?
How do I make the cemetery map full screen?
How do I show/hide cluster icons and pins?
See all 22 articles
BillionGraves Tree
3
How do I log in to BillionGraves tree?
What if I don't have a FamilySearch account?
What if I don't remember my FamilySearch password?
Cemetery Map
5
How do I search for a cemetery by country, state, or city?
How do I switch between street and satellite maps?
What do different colored pins mean?
How do I add a new cemetery?
What is "Other Information" on the cemetery map?
BG Plus Features
6
What is BillionGraves Plus?
How do I view a BillionGraves Plus feature full screen?
How do I use Nearby Graves (BillionGraves Plus feature)?
How do I use Family Plots?
How do I use Global Family?
See all 6 articles
Volunteer
Applications
15
What operating systems does the BillionGraves app support?
What if I can’t log in to the BillionGraves app?
How do I report a BillionGraves app bug?
What if BillionGraves app photos aren’t uploading?
Where is BillionGraves app information?
See all 15 articles
Supporting Records
12
What is a supporting record?
How do I add a supporting record?
Can I add records using a spreadsheet?
How do I add headstone photos?
Does a supporting record fulfill a photo request?
See all 12 articles
Add Cemetery
11
How do I add a cemetery using the BillionGraves website?
How do I add a cemetery using the BillionGraves app?
What information do I need to add a cemetery?
What do I do with duplicate cemeteries?
What if a site is not a cemetery and needs to be removed?
See all 11 articles
Editing Transcriptions/Records
10
How do I fix a bad transcription?
How do I delete a record or image?
How do I edit an image’s map location?
How do I edit a record’s cemetery location?
How do I merge duplicate records?
See all 10 articles
Bugs/Feature Request
2
How do I report a website bug?
What if the BillionGraves website switches languages?
Photo Request
4
How do I make a photo request?
How do I find photo requests in my area?
How do I change the current photo request location?
Where do I find photo requests (accepted requests or my own)?
Event/Service Projects
2
How do I host an Event or Service Project?
How do I schedule a cemetery for my event?
Transcriptions
3
How do I transcribe headstone images?
What does it mean to rate an image or use the thumbs up/down while transcribing?
How Do I Add Military Information?
Mobile
0
Adopt Cemetery
13
What does adopting a cemetery mean?
Adopt cemetery icons?
How do I adopt a cemetery?
How do I mark cemetery sections that need headstone pictures?
How do I mark a cemetery section done?
See all 13 articles
Account
Subscription and Payments
11
How do I purchase BillionGraves Plus?
Where is my BillionGraves Plus subscription information?
How do I know if I have BillionGraves Plus?
What’s the difference between BillionGraves and BillionGraves Plus?
How do I update my payment information?
See all 11 articles
Profile
15
How do I update my profile?
How do I update my profile picture?
How do I update my contact information?
How do I update my biographical profile?
How do I update my fluent languages?
See all 15 articles
Registration
13
How do I create a BillionGraves account?
Why do I need a BillionGraves account?
How much does it cost to create a BillionGraves account?
Can I transfer my account to someone else?
How do I edit my profile information?
See all 13 articles
How To's
Videos
1
What is BillionGraves?
