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Contact Us- BillionGraves Plus Member
Contact Us- Free Users
Live Help for Website
Technical Difficulties-"People Helped" Feature
2nd Pass Transcribers
Why is the transcription process so different? What is happening?
Blank Military Headstones
We are now able to transcribe large monuments!
Can I use the BillionGraves app on my device?
How do I get started taking photos?
Can I use any camera to upload headstone photos?
How do I know where to start taking photos?
How do I find photo requests in my area?
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How can I personalize a family memorial?
I prefer privacy. How can I get my records off your website?
How do I add a new cemetery using the BillionGraves website?
How do I add a new cemetery using the BillionGraves app?-Android
How do I add a new cemetery on the BillionGraves App?-iPhone
How do I add a cemetery boundary?
How do I correct the name of a cemetery?
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How do I transcribe headstone images?
How do I transcribe a memorial with multiple names? Use the Memorial Wall/Mausoleum Button
How can I rate an image while transcribing? What are green and red flags?
Transcribe photos you have taken yourself-Manual Method
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Plan a Group Cemetery Documentation Event
Tips for Photographing Gravestones Alone or with Your Family
How can I get credit for community service hours?
I've seen your projects on JustServe.org. How can I get involved?
Help Translate the BillionGraves Website and App
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How do I search for a grave?
What are search filters? How can they help?
How do I search for cemeteries?
What do the color of the cemetery icons mean?
How do I zoom a map in or out?
Record or Life Information Page
What is a Life Information Page?
Can I move GPS pins?
How do I edit a record?
We have cemeteries nearby that already have been documented on Find A Grave. Why should we duplicate the work on BillionGraves?
How do I edit cemetery information?
Where can I see the photos that have been taken in a particular cemetery?
What are Cemetery Contributors?
What is the nearby cemeteries column?
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How do I log in to BillionGraves tree?
What is a supporting record?
What are Supporting Records? What is the difference between primary and supporting?
How do I add a supporting record?
Are there different types of supporting records?
How do I add headstone photos taken outside of the app?
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Dashboard- Profile, Registration and more
How do I update my profile?
How do I update my profile picture?
How do I update my contact information?
How do I update my biographical profile?
How do I update my fluent languages?
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How do I create a BillionGraves account?
Why do I need a BillionGraves account?
How much does it cost to create a BillionGraves account?
Can I transfer my free account to someone else?
What if my account registration fails?
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BG Plus- Paid Accounts
BG Plus Features
What is BillionGraves Plus?
How do I use Nearby Graves? (One of our BEST BG+ Features)
How do I use Family Plots? (Another Fantastic Feature)
How do I view a BillionGraves Plus feature full screen?
How do I use Global Family?
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BG Plus Subscription
How do I purchase BillionGraves Plus?
What is the BillionGraves Plus refund policy?
Where is my BillionGraves Plus subscription information?
What’s the difference between BillionGraves and BillionGraves Plus?
How do I update my payment information?
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What is BillionGraves?
Estos son excelentes recursos de capacitación de nuestros usuarios de habla hispana.
How do I upload photos from the app to the website?
How does BillionGraves work?
How do I send a message to a volunteer to thank them for a record?
How can I find a headstone in a cemetery photographed by BillionGraves?
What is the difference between Find A Grave and BillionGraves?
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How do I report a BillionGraves app bug?
Forgot your password?
What if my BillionGraves app photos aren’t uploading?
What if the BillionGraves app crashes?
What devices work with the BillionGraves app?
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How do I fix a bad transcription?
What if transcription edits fail to save?
In transcription, what if I come across a strange, poor or blurry photo?
Please Do Not TRANSCRIBE languages you are not prepared for! Do not transcribe dates only!
Common Transcription Mistakes-Article by user OBA
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How do I report a website bug?
What if the BillionGraves website switches languages?
The cemetery pins seem to be in the wrong cemetery? How can this be fixed?
How do I set a language?
How can I fix a record displaying correctly with GPS, but in the wrong cemetery? (Simple- for less than 10 images.)
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