Helpdesk
Login
How can we help you today?
Enter your search term here...
Search
Announcements
Volunteer
9
Military Headstones: Nashville National Cemetery
Attention English Transcribers.... and English Photographers missing photos....
Would like to add the Christian Cemetery in Baripada, Odisha, India.
Finding it hard to transcribe. Why? What are your solutions to this issue?
Carnegie Library Images- How to get started.
See all 9 articles
Research
0
Volunteer
Photograph
12
Can I use the BillionGraves app on my device?
How do I get started taking photos?
Can I use any camera to upload headstone photos?
How do I know where to start taking pictures?
How do I find photo requests in my area?
See all 12 articles
Cemetery
12
How can I find GPS coordinates to add a cemetery on the website?
How do I add a new cemetery if I know the location but don't have the GPS or address? (Easy)
How do I add a cemetery on the website if I have the GPS Coordinates or the address?
How do I add a cemetery using the BillionGraves app?
How do I add a cemetery boundary from the main cemetery page? (Easy)
See all 12 articles
Transcribe
13
How do I transcribe headstone images?
Transcription Guide
How can I rate an image while transcribing? What are red flags? How do I use them?
Transcribe photos you have taken yourself
Can I add records using a spreadsheet?
See all 13 articles
Service Projects
7
How can I get a large group of people involved in this? (Church Group, Scouting Group, Family Group, Community Group Etc.)
Plan a Group Cemetery Documentation Event
I want to do this alone. What are some tips you might have for me?
How can I get credit for community service hours using the app?
I've seen your projects on the JustServe App. What are these all about?
See all 7 articles
Research
Search/Person
6
How do I search for a grave?
What if People Search gets no results?
What are search filters? How can they help?
What is Filter by Collection?
What if search continues to load without result?
See all 6 articles
Search/Cemetery
6
How do I locate cemeteries?
How do I know if a cemetery contains BillionGraves records?
What do the colored icons represent on a cemetery map?
What if Cemetery Search gets no results?
How do I zoom a map in or out?
See all 6 articles
Record or Life Information Page
10
What is a "Life Information" page"? How do I find one?
How do I edit the life information page? EASY (Basic Information Such as Birth, Marriage, Death, Age & FamilySearch Personal ID)
What does information does “Grave Site” show?
What does "Find more about" for? Do you have these records on your site?
What does "family" display? How can I add additional information for the family of an individual.
See all 10 articles
Cemetery Page
10
We have cemeteries nearby that already have been documented on FindAGrave. Why should we duplicate the work on BillionGraves?
How do I edit cemetery information?
Where can I see images currently taken in a cemetery?
How do I make a photo request if I know the cemetery?
What are "Cemetery Contributors" ?
See all 10 articles
BillionGraves Tree
2
How do I log in to BillionGraves tree?
What if I don't have a FamilySearch account?
Supporting Records
11
What is a supporting record?
What are Supporting Records? What is the difference between primary and supporting?
How do I add a supporting record?
Are there different types of supporting records?
How do I add headstone photos taken outside of the app?
See all 11 articles
Dashboard- Profile, Registration and more
Profile
17
How do I update my profile?
How do I update my profile picture?
How do I update my contact information?
How do I update my biographical profile?
How do I update my fluent languages?
See all 17 articles
Registration
10
How do I create a BillionGraves account?
Why do I need a BillionGraves account?
How much does it cost to create a BillionGraves account?
Can I transfer my free account to someone else?
What if account registration fails?
See all 10 articles
BG Plus- Paid Accounts
BG Plus Features
8
What is BillionGraves Plus?
How do I use Nearby Graves? (One of our BEST BG+ Features)
How do I use Family Plots? (Another Fantastic Feature)
How do I view a BillionGraves Plus feature full screen?
How do I use Global Family?
See all 8 articles
BG Plus Subscription
8
How do I purchase BillionGraves Plus?
What is the BillionGraves Plus refund policy?
Where is my BillionGraves Plus subscription information?
What’s the difference between BillionGraves and BillionGraves Plus?
How do I update my payment information?
See all 8 articles
How To's
Videos
2
What is BillionGraves?
Estos son excelentes recursos de capacitación de nuestros usuarios de habla hispana.
Tutorials
9
How To Upload Photos from the App to the website
How does BillionGraves work?
How do I send a personalized message to a user, thanking them for a record?
How can I find a headstone in a cemetery photographed by BillionGraves?
What is the difference between Find A Grave and BillionGraves?
See all 9 articles
Troubleshooting
Devices
14
How do I report a BillionGraves app bug?
What if I can’t log in to the BillionGraves app?
What if BillionGraves app photos aren’t uploading?
What if the BillionGraves app crashes?
What devices work with the BillionGraves app?
See all 14 articles
Transcription
5
How do I fix a bad transcription?
What if transcription edits fail to save?
In transcription, what if I come across a strange, poor or blurry photo?
Please Do Not TRANSCRIBE languages you are not prepared for! Do not transcribe dates only!
Common Transcription Mistakes-Article by user OBA
Website
6
How do I report a website bug?
What if the BillionGraves website switches languages?
The cemetery pins seem to be in the wrong cemetery? How can this be fixed?
How do I set a language?
How can I fix a record displaying correctly with GPS, but in the wrong cemetery? (Simple- for less than 10 images.)
See all 6 articles
Contact Us
BG Plus Priority
2
HELP ME...BG+ Priority Support- What is it and how do I receive it?
Why don't you have a phone number to call?
Contact Us
2
What are tickets? How do I address my concerns and issues?
I prefer privacy. How can I get my records off your website?
Showing recent updates
Start a new topic
BillionGraves Forums
Announcements
3
Tips and Tricks
48
Volunteer
123
Research
34
Feature Requests
123
Reported Issues
64
Success Stories
3
Clean-up
6
Special Projects
1
