Helpdesk
Login
How can we help you today?
Enter your search term here...
Search
Contact Us
Contact Us
4
How to contact us...
Contact Us- BillionGraves Plus Member
Contact Us- Free Users
When are the tickets responded to?
Announcements
Announcements Volunteers
4
Changes to the website
2nd Pass Transcribers
Blank Military Headstones
Please don't overuse the red flag!
Volunteer
First Pass Transcription
11
Transcription Guide- First Pass
How Do I Transcribe A Prefix?
How Do I Transcribe A Given Name?
How Do I Transcribe A Family Name?
How Do I Transcribe The Day Of Birth Or Death?
See all 11 articles
Photograph
13
Can I use the BillionGraves app on my device?
How do I get started taking photos?
Can I use any camera to upload headstone photos?
How do I know where to start taking photos?
How do I find photo requests in my area?
See all 13 articles
Transcribe
23
How do I transcribe a memorial with multiple names? Use the Memorial Wall/Mausoleum Button
How can I rate an image while transcribing? What are green and red flags?
Transcribe Photos Taken Yourself, With the App- Manual Method
Linking BillionGraves Records to FamilySearch Records
Can I add records using a spreadsheet?
See all 23 articles
Website
2
How can I add more information to a GPS generated record?
I prefer privacy. How can I get my records off your website?
Cemetery
10
How do I add a new cemetery using the BillionGraves website?
How do I add a new cemetery using the BillionGraves app?-Android
How do I add a new cemetery on the BillionGraves App?-iPhone
How do I add a cemetery boundary?
How do I correct the name of a cemetery?
See all 10 articles
Service Projects
6
Plan a Group Cemetery Documentation Event
Tips for Photographing Gravestones Alone or with Your Family
How can I get credit for community service hours?
I've seen your projects on JustServe.org. How can I get involved?
Help Translate the BillionGraves Website and App
See all 6 articles
Research
Search/Person
2
How do I search for a grave?
What are search filters? How can they help?
Search/Cemetery
3
How do I search for cemeteries?
What do the color of the cemetery icons mean?
How do I zoom a map in or out?
Record or Life Information Page
3
What is a Life Information Page?
Can I move GPS pins?
How do I edit a record?
Cemetery Page
7
We have cemeteries nearby that already have been documented on Find A Grave. Why should we duplicate the work on BillionGraves?
How do I edit cemetery information?
Where can I see the photos that have been taken in a particular cemetery?
What are Cemetery Contributors?
What is the nearby cemeteries column?
See all 7 articles
BillionGraves Tree
1
How do I log in to BillionGraves tree?
Supporting Records
11
What is a supporting record?
What are Supporting Records? What is the difference between primary and supporting?
How do I add a supporting record?
Are there different types of supporting records?
How do I add headstone photos taken outside of the app?
See all 11 articles
Dashboard- Profile, Registration and more
Profile
17
How do I update my profile?
How do I update my profile picture?
How do I update my contact information?
How do I update my biographical profile?
How do I update my fluent languages?
See all 17 articles
Registration
9
How do I create a BillionGraves account?
Why do I need a BillionGraves account?
How much does it cost to create a BillionGraves account?
Can I transfer my free account to someone else?
What if my account registration fails?
See all 9 articles
BG Plus- Paid Accounts
BG Plus Features
8
What is BillionGraves Plus?
How do I use Nearby Graves? (One of our BEST BG+ Features)
How do I use Family Plots? (Another Fantastic Feature)
How do I view a BillionGraves Plus feature full screen?
How do I use Global Family?
See all 8 articles
BG Plus Subscription
8
How do I purchase BillionGraves Plus?
What is the BillionGraves Plus refund policy?
Where is my BillionGraves Plus subscription information?
What’s the difference between BillionGraves and BillionGraves Plus?
How do I update my payment information?
See all 8 articles
How To's
Videos
2
What is BillionGraves?
Estos son excelentes recursos de capacitación de nuestros usuarios de habla hispana.
Tutorials
9
How do I upload photos from the app to the website?
How does BillionGraves work?
How do I send a message to a volunteer to thank them for a record?
How can I find a headstone in a cemetery photographed by BillionGraves?
What is the difference between Find A Grave and BillionGraves?
See all 9 articles
Troubleshooting
Devices
14
How do I report a BillionGraves app bug?
Forgot your password?
What if my BillionGraves app photos aren’t uploading?
What if the BillionGraves app crashes?
What devices work with the BillionGraves app?
See all 14 articles
Transcription
6
How do I fix a bad transcription?
What if transcription edits fail to save?
In transcription, what if I come across a strange, poor or blurry photo?
Please Do Not TRANSCRIBE languages you are not prepared for! Do not transcribe dates only!
Common Transcription Mistakes-Article by user OBA
See all 6 articles
Website
6
How do I report a website bug?
What if the BillionGraves website switches languages?
The cemetery pins seem to be in the wrong cemetery? How can this be fixed?
How do I set a language?
How can I fix a record displaying correctly with GPS, but in the wrong cemetery? (Simple- for less than 10 images.)
See all 6 articles
