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Contact Us 4
  • How to contact us...
  • Contact Us- BillionGraves Plus Member
  • Contact Us- Free Users
  • Live Help for Website

Announcements

Announcements Volunteers 5
  • Technical Difficulties-"People Helped" Feature
  • 2nd Pass Transcribers
  • Why is the transcription process so different? What is happening?
  • Blank Military Headstones
  • We are now able to transcribe large monuments!

Volunteer

Photograph 13
  • Can I use the BillionGraves app on my device?
  • How do I get started taking photos?
  • Can I use any camera to upload headstone photos?
  • How do I know where to start taking photos?
  • How do I find photo requests in my area?
See all 13 articles
Website 2
  • How can I personalize a family memorial?
  • I prefer privacy. How can I get my records off your website?
Cemetery 10
  • How do I add a new cemetery using the BillionGraves website?
  • How do I add a new cemetery using the BillionGraves app?-Android
  • How do I add a new cemetery on the BillionGraves App?-iPhone
  • How do I add a cemetery boundary?
  • How do I correct the name of a cemetery?
See all 10 articles
Transcribe 22
  • How do I transcribe headstone images?
  • Transcription Guide
  • How do I transcribe a memorial with multiple names? Use the Memorial Wall/Mausoleum Button
  • How can I rate an image while transcribing? What are green and red flags?
  • Transcribe photos you have taken yourself-Manual Method
See all 22 articles
Service Projects 6
  • Plan a Group Cemetery Documentation Event
  • Tips for Photographing Gravestones Alone or with Your Family
  • How can I get credit for community service hours?
  • I've seen your projects on JustServe.org. How can I get involved?
  • Help Translate the BillionGraves Website and App
See all 6 articles

Research

Search/Person 2
  • How do I search for a grave?
  • What are search filters? How can they help?
Search/Cemetery 3
  • How do I search for cemeteries?
  • What do the color of the cemetery icons mean?
  • How do I zoom a map in or out?
Record or Life Information Page 3
  • What is a Life Information Page?
  • Can I move GPS pins?
  • How do I edit a record?
Cemetery Page 7
  • We have cemeteries nearby that already have been documented on Find A Grave. Why should we duplicate the work on BillionGraves?
  • How do I edit cemetery information?
  • Where can I see the photos that have been taken in a particular cemetery?
  • What are Cemetery Contributors?
  • What is the nearby cemeteries column?
See all 7 articles
BillionGraves Tree 1
  • How do I log in to BillionGraves tree?
Supporting Records 11
  • What is a supporting record?
  • What are Supporting Records? What is the difference between primary and supporting?
  • How do I add a supporting record?
  • Are there different types of supporting records?
  • How do I add headstone photos taken outside of the app?
See all 11 articles

Dashboard- Profile, Registration and more

Profile 17
  • How do I update my profile?
  • How do I update my profile picture?
  • How do I update my contact information?
  • How do I update my biographical profile?
  • How do I update my fluent languages?
See all 17 articles
Registration 9
  • How do I create a BillionGraves account?
  • Why do I need a BillionGraves account?
  • How much does it cost to create a BillionGraves account?
  • Can I transfer my free account to someone else?
  • What if my account registration fails?
See all 9 articles

BG Plus- Paid Accounts

BG Plus Features 8
  • What is BillionGraves Plus?
  • How do I use Nearby Graves? (One of our BEST BG+ Features)
  • How do I use Family Plots? (Another Fantastic Feature)
  • How do I view a BillionGraves Plus feature full screen?
  • How do I use Global Family?
See all 8 articles
BG Plus Subscription 8
  • How do I purchase BillionGraves Plus?
  • What is the BillionGraves Plus refund policy?
  • Where is my BillionGraves Plus subscription information?
  • What’s the difference between BillionGraves and BillionGraves Plus?
  • How do I update my payment information?
See all 8 articles

How To's

Videos 2
  • What is BillionGraves?
  • Estos son excelentes recursos de capacitación de nuestros usuarios de habla hispana.
Tutorials 9
  • How do I upload photos from the app to the website?
  • How does BillionGraves work?
  • How do I send a message to a volunteer to thank them for a record?
  • How can I find a headstone in a cemetery photographed by BillionGraves?
  • What is the difference between Find A Grave and BillionGraves?
See all 9 articles

Troubleshooting

Devices 14
  • How do I report a BillionGraves app bug?
  • Forgot your password?
  • What if my BillionGraves app photos aren’t uploading?
  • What if the BillionGraves app crashes?
  • What devices work with the BillionGraves app?
See all 14 articles
Transcription 6
  • How do I fix a bad transcription?
  • What if transcription edits fail to save?
  • In transcription, what if I come across a strange, poor or blurry photo?
  • Please Do Not TRANSCRIBE languages you are not prepared for! Do not transcribe dates only!
  • Common Transcription Mistakes-Article by user OBA
See all 6 articles
Website 6
  • How do I report a website bug?
  • What if the BillionGraves website switches languages?
  • The cemetery pins seem to be in the wrong cemetery? How can this be fixed?
  • How do I set a language?
  • How can I fix a record displaying correctly with GPS, but in the wrong cemetery? (Simple- for less than 10 images.)
See all 6 articles
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