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Announcements
Volunteer
11
Military Headstones: Nashville National Cemetery
How do I work on second pass transcriptions?
What is a second pass transcription? Can you give us some facts about these ?
Attention English Transcribers.... and English Photographers missing photos....
Would like to add the Christian Cemetery in Baripada, Odisha, India.
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Research
0
Volunteer
Photograph
12
Can I use the BillionGraves app on my device?
How do I get started taking photos?
Can I use any camera to upload headstone photos?
How do I know where to start taking pictures?
How do I find photo requests in my area?
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Cemetery
12
How can I find GPS coordinates to add a cemetery on the website?
How do I add a new cemetery if I know the location but don't have the GPS or address? (Easy)
How do I add a cemetery on the website if I have the GPS Coordinates or the address?
How do I add a cemetery using the BillionGraves app?
How do I add a cemetery boundary from the main cemetery page? (Easy)
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Transcribe
13
How do I transcribe headstone images?
Transcription Guide
How can I rate an image while transcribing? What are red flags? How do I use them?
Transcribe photos you have taken yourself
Can I add records using a spreadsheet?
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Service Projects
7
How can I get a large group of people involved in this? (Church Group, Scouting Group, Family Group, Community Group Etc.)
Plan a Group Cemetery Documentation Event
I want to do this alone. What are some tips you might have for me?
How can I get credit for community service hours using the app?
I've seen your projects on the JustServe App. What are these all about?
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Research
Search/Person
6
How do I search for a grave?
What if People Search gets no results?
What are search filters? How can they help?
What is Filter by Collection?
What if search continues to load without result?
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Search/Cemetery
6
How do I locate cemeteries?
How do I know if a cemetery contains BillionGraves records?
What do the colored icons represent on a cemetery map?
What if Cemetery Search gets no results?
How do I zoom a map in or out?
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Record or Life Information Page
10
What is a "Life Information" page"? How do I find one?
How do I edit the life information page? EASY (Basic Information Such as Birth, Marriage, Death, Age & FamilySearch Personal ID)
What does information does “Grave Site” show?
What does "Find more about" for? Do you have these records on your site?
What does "family" display? How can I add additional information for the family of an individual.
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Cemetery Page
10
We have cemeteries nearby that already have been documented on FindAGrave. Why should we duplicate the work on BillionGraves?
How do I edit cemetery information?
Where can I see images currently taken in a cemetery?
How do I make a photo request if I know the cemetery?
What are "Cemetery Contributors" ?
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BillionGraves Tree
2
How do I log in to BillionGraves tree?
What if I don't have a FamilySearch account?
Supporting Records
11
What is a supporting record?
What are Supporting Records? What is the difference between primary and supporting?
How do I add a supporting record?
Are there different types of supporting records?
How do I add headstone photos taken outside of the app?
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Dashboard- Profile, Registration and more
Profile
17
How do I update my profile?
How do I update my profile picture?
How do I update my contact information?
How do I update my biographical profile?
How do I update my fluent languages?
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Registration
10
How do I create a BillionGraves account?
Why do I need a BillionGraves account?
How much does it cost to create a BillionGraves account?
Can I transfer my free account to someone else?
What if account registration fails?
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BG Plus- Paid Accounts
BG Plus Features
8
What is BillionGraves Plus?
How do I use Nearby Graves? (One of our BEST BG+ Features)
How do I use Family Plots? (Another Fantastic Feature)
How do I view a BillionGraves Plus feature full screen?
How do I use Global Family?
See all 8 articles
BG Plus Subscription
8
How do I purchase BillionGraves Plus?
What is the BillionGraves Plus refund policy?
Where is my BillionGraves Plus subscription information?
What’s the difference between BillionGraves and BillionGraves Plus?
How do I update my payment information?
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How To's
Videos
2
What is BillionGraves?
Estos son excelentes recursos de capacitación de nuestros usuarios de habla hispana.
Tutorials
9
How To Upload Photos from the App to the website
How does BillionGraves work?
How do I send a personalized message to a user, thanking them for a record?
How can I find a headstone in a cemetery photographed by BillionGraves?
What is the difference between Find A Grave and BillionGraves?
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Troubleshooting
Devices
14
How do I report a BillionGraves app bug?
What if I can’t log in to the BillionGraves app?
What if BillionGraves app photos aren’t uploading?
What if the BillionGraves app crashes?
What devices work with the BillionGraves app?
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Transcription
5
How do I fix a bad transcription?
What if transcription edits fail to save?
In transcription, what if I come across a strange, poor or blurry photo?
Please Do Not TRANSCRIBE languages you are not prepared for! Do not transcribe dates only!
Common Transcription Mistakes-Article by user OBA
Website
6
How do I report a website bug?
What if the BillionGraves website switches languages?
The cemetery pins seem to be in the wrong cemetery? How can this be fixed?
How do I set a language?
How can I fix a record displaying correctly with GPS, but in the wrong cemetery? (Simple- for less than 10 images.)
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Contact Us
BG Plus Priority
2
HELP ME...BG+ Priority Support- What is it and how do I receive it?
Why don't you have a phone number to call?
Contact Us
2
What are tickets? How do I address my concerns and issues?
I prefer privacy. How can I get my records off your website?
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Announcements
4
Tips and Tricks
51
Volunteer
124
Research
34
Feature Requests
132
Reported Issues
65
Success Stories
3
Clean-up
6
Special Projects
1
