Search/Person 9

• How do I search for a grave?
• What fields are required for People Search?
• What if I can’t fill out every field for People Search?
• What if People Search gets no results?
• How do I refine People Search?

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Search/Cemetery 13

• How do I locate cemeteries?
• What if I only know the cemetery name?
• What if I know the location and/or general area of a cemetery?
• How do I know if a cemetery contains BillionGraves records?
• What if Cemetery Search gets no results?

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Record Page 19

• What does clicking “Life Information” do?
• What are the BillionGraves Plus features on a record page?
• How do I view a BillionGraves Plus feature full screen?
• How do I use Nearby Graves (BillionGraves Plus feature)?
• What does clicking “Grave Site” do?

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Cemetery Page 22

• What does clicking "Cemetery Information" do?
• What does clicking “Cemetery Record Search” do?
• What does clicking “Cemetery Map” do?
• How do I make the cemetery map full screen?
• How do I show/hide cluster icons and pins?

See all 22 articles

BillionGraves Tree 3

• How do I log in to BillionGraves tree?
• What if I don't have a FamilySearch account?
• What if I don't remember my FamilySearch password?

Cemetery Map 5

• How do I search for a cemetery by country, state, or city?
• How do I switch between street and satellite maps?
• What do different colored pins mean?
• How do I add a new cemetery if I know the location but don't have the GPS or address? (Easy)
• What is "Other Information" on the cemetery map?

BG Plus Features 6

• What is BillionGraves Plus?
• How do I view a BillionGraves Plus feature full screen?
• How do I use Nearby Graves (BillionGraves Plus feature)?
• How do I use Family Plots?
• How do I use Global Family?

See all 6 articles

Applications 15

• What operating systems does the BillionGraves app support?
• What if I can’t log in to the BillionGraves app?
• How do I report a BillionGraves app bug?
• What if BillionGraves app photos aren’t uploading?
• Where is BillionGraves app information?

See all 15 articles

Supporting Records 13

• What is a supporting record?
• How do I add a supporting record?
• Can I add records using a spreadsheet?
• How do I add headstone photos taken outside of the app?
• Does a supporting record fulfill a photo request?

See all 13 articles

Add Cemetery 13

• How do I add a cemetery on the website if I have the GPS Coordinates or the address?
• How do I add a cemetery using the BillionGraves app?
• What information do I need to add a cemetery?
• What do I do with duplicate cemeteries?
• What if a site is not a cemetery and needs to be removed?

See all 13 articles

Editing Transcriptions/Records 12

• How do I fix a bad transcription?
• How do I delete a record or image?
• How do I edit an image’s map location?
• How do I edit a record’s cemetery location?
• How do I merge duplicate records?

See all 12 articles

Bugs/Feature Request 2

• How do I report a website bug?
• What if the BillionGraves website switches languages?

Photo Request 4

• How do I make a photo request?
• How do I find photo requests in my area?
• How do I change the current photo request location?
• Where do I find photo requests (accepted requests or my own)?

Event/Service Projects 2

• How do I host an Event or Service Project?
• How do I schedule a cemetery for my event?

Transcriptions 5

• How do I transcribe headstone images?
• What does it mean to rate an image or use the thumbs up/down while transcribing?
• How Do I Add Military Information?
• How To Transcribe Difficult Stones
• What do the stars on the leaderboard represent? How do you rate an image?

Mobile 0

Adopt Cemetery 13

• What does adopting a cemetery mean?
• Adopt cemetery icons?
• How do I adopt a cemetery?
• How do I mark cemetery sections that need headstone pictures?
• How do I mark a cemetery section done?

See all 13 articles

JustServe 5

• How can I sign off on community service hours using the app?
• I've seen your projects on the JustServe App. What are these all about?
• How do I get started taking photos?
• How can I get a large group of people involved in this? (Church Group, Scouting Group, Family Group, Community Group Etc.)
• I want to do this alone. What are some tips you might have for me?

Translate BillionGraves into other languages 2

• How can I help the BillionGraves movement by translating BillionGraves into my language?
• I received an invitation through email to help translate. How can I get started?

Communication 1

• How do I send a personalized message to a user, thanking them for a record?

Subscription and Payments 12

• How do I purchase BillionGraves Plus?
• Where is my BillionGraves Plus subscription information?
• How do I know if I have BillionGraves Plus?
• What’s the difference between BillionGraves and BillionGraves Plus?
• How do I update my payment information?

See all 12 articles

Profile 16

• How do I update my profile?
• How do I update my profile picture?
• How do I update my contact information?
• How do I update my biographical profile?
• How do I update my fluent languages?

See all 16 articles

Registration 10

• How do I create a BillionGraves account?
• Why do I need a BillionGraves account?
• How much does it cost to create a BillionGraves account?
• Can I transfer my free account to someone else?
• What if account registration fails?

See all 10 articles

Videos 1

• What is BillionGraves?