Before contacting BillionGraves, try refreshing your browser:

#1 Click the browser refresh button, or press ctrl+r (PC) or cmd+r (Mac) or F5 Replace (PC).

Report a bug:
#1 Write down all the steps that lead up and trigger the bug.

#2 Take screenshots if applicable (ones that help demonstrate the bug).

#3 Write down (1) the OS version on your computer; (2) browser information including version; (3) page URL; (4) any other information necessary to reproduce the bug.

#4 Use your own steps to reproduce the bug.

#5 Submit a ticket to Customer Support with the information.

**Note: Please keep in mind it could take up to 2-3 weeks to solve this issue