Uploading Photos

  • You can upload your photos right at the cemetery if you have unlimited data or you can wait until you have connected to WiFi to upload.
    • From the main screen of the phone app, click on the 'Photos' button.
    • Click on the orange 'Upload' button.
    • That's all there is to it! If you want more information about uploading click HERE. 


Still not working? We're so sorry you are having trouble! Here are some ideas to try:


On the BillionGraves App

#1 Tap cancel and then tap upload again. 

#2 Leave your app open while you are uploading. Sometimes the upload process will stop if it is interrupted by a phone call or another app updating. If you have a lot of photos to upload, try clicking upload just before you go to bed at night. This will give the app uninterrupted time to upload.


On the BillionGraves App
#1 Tap on Dashboard.
#2 If you’re not logged in then enter your BillionGraves account email address and password.
#3 If you are already logged in try logging out and then login again.
#4 To log out, from the “Dashboard” screen tap Account Settings.
#5 Tap Log Out.


Other things to try

#1 Go through your photos and delete any bad ones (e.g., fuzzy, distorted).

#2 Make sure "Location Services" is enabled on your phone (see instructions below).

#3 Try uploading one image at a time.

#4 Try logging out of the app, and logging back in.



iPhone Location Services

#1 Tap Settings.

#2 Tap Privacy.

#3 Tap Location Services.

#4 Turn Location Services on.

#5 Find the BillionGraves App in the program list. Make sure Location Services is enabled for the app.


Android Location Services

#1 Open the Settings app.

#2 Tap Security & Location.

#3 Turn on Location.

#4 Find the BillionGraves App in the program list. Make sure Location Services is enabled for the app.


Still Not Uploading?

#1 Write down the steps you take to upload photos.

#2 Create screenshots if possible.

#3 Write down (1) BillionGraves app version; (2) Make and model of your device; and (3) OS version.

#4 Test reproducing the bug with your own information. Make sure you can recreate the bug.

#5 Submit a ticket to Customer Support with your information.