Devices
We're sorry you are having trouble! Let's see what we can do to help you. #1 Write down the steps to recreate the bug (the problem). #2 Create ...
Wed, 10 Jun, 2020 at 12:10 PM
#1 Use the BillionGraves website to check your password. #2 If you forgot your password, click Forgot your password? from the login panel. Follow the instr...
Fri, 21 May, 2021 at 4:28 PM
Uploading Photos You can upload your photos right at the cemetery if you have unlimited data or you can wait until you have connected to WiFi to upload. ...
Wed, 10 Jun, 2020 at 12:23 PM
#1 Close and restart the BillionGraves app. #2 Make sure you have all your photos. #3 Make sure Location Services is enabled (see instructions below). S...
Thu, 22 Feb, 2018 at 3:39 PM
Your device must have a GPS capabilities to run the BillionGraves app. To find out more, click HERE to learn about recommended devices. Install the Bill...
Mon, 8 Jun, 2020 at 8:00 PM
#1 Open the BillionGraves app. #2 Tap the account icon . #3 Log in using your BillionGraves username and password.
Thu, 22 Feb, 2018 at 3:39 PM
Signing In
1. To get to the sign up page, flip through the initial tutorial by swiping your finger across the screen.
2. If you already have a Billi...
Thu, 22 Feb, 2018 at 3:39 PM
Signing In
If you already have a BillionGraves.com account, tap Log In on the sign up page. Tap the username field and type in your BillionGraves.com use...
Thu, 22 Feb, 2018 at 3:39 PM
#1 Log in to the BillionGraves app. #2 Tap the Gear icon #3 Scroll down to app info. #4 Provide a screenshot of your app info when submitting a ticket to...
Tue, 9 Apr, 2019 at 6:52 PM
I am in a distant location. The camera doesn't want to work. How can I get the app to work properly?
When the app camera doesn't seem to want to work, it simply means that the camera is not picking up the GPS location from a satelite. Here are some...
Thu, 2 May, 2019 at 4:52 PM