We are a small independent company. Call centers require a large staff specifically for that purpose. By limiting our interaction to email, we have cut costs for you considerably. This is how we are able to keep subscription costs at a minimum.
We have staff online ready to help meet your needs M-F 8-12 MST. Priority customers get help first. If you are a free customer with an issue, you may have to wait 24-48 hours for a response.