#1 Go through your photos and delete any bad ones (e.g., fuzzy, distorted).

#2 Make sure "Location Services" is enabled on your phone (see instructions below).

#3 Try uploading one image at a time.

#4 Try logging out of the app, and logging back in.


Still Not Uploading?

#1 Write down the steps you take to upload photos.

#2 Create screen shots if possible.

#3 Write down (1) BillionGraves app version; (2) Make and model of your device; and (3) OS version.

#4 Test reproducing the bug with your own information. Make sure you can recreate the bug.

#5 Submit a ticket to Customer Support with your information.


iPhone Location Services

#1 Tap Settings.

#2 Tap Privacy.

#3 Tap Location Services.

#4 Turn Location Services on.

#5 Find the BillionGraves App in the program list. Make sure Location Services is enabled for the app.


Android Location Services

#1 Open the Settings app.

#2 Tap Security & Location.

#3 Turn on Location.

#4 Find the BillionGraves App in the program list. Make sure Location Services is enabled for the app.