If you have problems uploading photos the most common reason is that you’re not logged in to your account or need to re-login.
On the BillionGraves App
#1 Tap on Dashboard.
#2 If you’re not logged in then enter your BillionGraves account email address and password.
#3 If you are already logged in try logging out and then login again.
#4 To log out, from the “Dashboard” screen tap Account Settings.
#5 Tap Log Out.
Other things to try
#1 Go through your photos and delete any bad ones (e.g., fuzzy, distorted).
#2 Make sure "Location Services" is enabled on your phone (see instructions below).
#3 Try uploading one image at a time.
#4 Try logging out of the app, and logging back in.
iPhone Location Services
#1 Tap Settings.
#2 Tap Privacy.
#3 Tap Location Services.
#4 Turn Location Services on.
#5 Find the BillionGraves App in the program list. Make sure Location Services is enabled for the app.
Android Location Services
#1 Open the Settings app.
#2 Tap Security & Location.
#3 Turn on Location.
#4 Find the BillionGraves App in the program list. Make sure Location Services is enabled for the app.
Still Not Uploading?
#1 Write down the steps you take to upload photos.
#2 Create screen shots if possible.
#3 Write down (1) BillionGraves app version; (2) Make and model of your device; and (3) OS version.
#4 Test reproducing the bug with your own information. Make sure you can recreate the bug.
#5 Submit a ticket to Customer Support with your information.