#1 Wait for a few days. BillionGraves may resolve the issue on its own.

#2 Add a boundary to the correct cemetery. Click here for instructions.

#3 If the problem doesn’t resolve itself, contact Customer Support.

Before contacting customer support:

#1 Write down (1) Album Date; (2) cemetery name; (3) URL the photos are in.

#2 Write down (1) BillionGraves app version; (2) Make and model of your device; and (3) OS version.

#3 Take screen shot of the BillionGraves app information.

#4 Submit a ticket to Customer Support with your information.